Refund Policy

Eligibility for Returns

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• You may initiate a return within 30 days from the date of purchase.

• The product must be unused, in its original packaging, and in the same condition as when you received it.

 

Return Process

 

• To initiate a return, please contact our friendly and knowledgeable team through our contact us button below.

• Provide us with your order details, including the order number and the specific product(s) you wish to return.

• Our team will guide you through the return process, answer any questions you may have, and assist you in addressing your concerns.

 

Refund Process

 

• Once your return is authorized, we will provide you with instructions on how to proceed with the return shipment.

• We kindly request that you securely package the item(s) to be returned to prevent any damage during transit.

• After we receive and inspect the returned product(s), we will initiate the refund process.

• The refund will be issued to the original payment method used for the purchase within a reasonable timeframe.

 

Reaction to Products

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• If you experience any adverse reaction to any of our products, we urge you to discontinue use immediately.

• Your health and well-being are of utmost importance to us, and we take any potential issues very seriously.

• Please reach out to our customer support team to inform us of the situation so that we can address it promptly and assist you accordingly.

 

Please Note

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• Shipping costs associated with the return will be the responsibility of the customer, except in cases where the return is due to a defect or error on our part.

• We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item(s).

• Refunds will be processed in the same currency and amount as the original purchase.

• In cases of refunds, the refunded amount may take some time to reflect in your account, depending on the policies of your financial institution.